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Help & Troubleshooting

We’ll get you back to merging. Browse known fixes, technical notes, and device tips.

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Known Issues & Workarounds

Quick fixes that solve most mobile hiccups.

  • App not launching / stuck on splash

    • Force close the app and relaunch.
    • Check available storage (aim for 1–2 GB free).
    • Reboot the device, then try again.

  • Performance stutters

    • Close background apps to free memory.
    • Lower device power-saving modes temporarily.
    • Ensure the game is updated to the latest version.

  • Update/install fails

    • Verify network stability (Wi-Fi recommended).
    • Clear store cache (Google Play / App Store).
    • Free storage and retry the download.

FAQ — Technical

Crashes

Most crashes are memory related. Restart the device, free storage, and ensure you’re on the latest OS patch and game version.

Performance

Disable heavy background processes and maintain adequate free space. Longer sessions on older devices may benefit from periodic restarts.

Saving & Progress

Progress is stored locally and may also sync through platform services when available. Keep the app updated and avoid force-killing during save operations.

Device Compatibility

Android

OS: Android 8.0+ recommended • Storage: 500 MB+ free • Memory: 3 GB+ RAM for best results.

iOS/iPadOS

OS: iOS 13+ recommended • Storage: 500 MB+ free • Memory: Modern devices preferred for long sessions.

General Tips

Keep at least 10% free storage, update GPU/OS regularly, and avoid extreme thermal conditions during play.

Data & Cloud Notes

How saves behave and how to avoid data loss.

  • Back up your device regularly; do not uninstall the app without confirming your progress is synced (if platform sync is supported).
  • Stay on a stable connection during first launch after updates to allow any background sync.
  • Avoid force closing while the save indicator is active.

Response Expectations

We review messages in the order received during business hours. No SLAs are promised, but we aim to respond as soon as possible. For urgent matters affecting purchases or access, include device model, OS version, and steps to reproduce.

Need to reach us directly? Email [email protected] or visit the Contact page.